This Practical Guide provides key considerations for guiding people in the appropriate use of 988 and 911. It offers practical steps for integrating crisis care into daily practice, real world scenarios, sample scripts, and de-escalation techniques.

A series of 10 technical assistance collaborative papers providing important resources for state leaders, policy makers, providers, peers and others to learn from examples around the country and hear from thought leaders about innovative services and the need for further 988 implementation. Produced by SAMHSA in conjunction with the National Association of State Mental Health Program Directors.